Terms and Conditions

These Terms and Conditions are an agreement between you and Conroe Tree Co., a tree care company serving Conroe, TX and the surrounding communities. By using this website, requesting an estimate, hiring us, or exchanging text messages with us, you agree to them. If you do not agree, please do not use the site or our services. Our Privacy Policy is part of these terms.

Looking for the text messaging rules? Go straight to Section 13, SMS Terms and Conditions.

1. Use of This Website

You may use this site to learn about our services and to request an estimate. You may not use it to send unlawful, threatening, or fraudulent messages, to scrape or harvest contact information, to submit requests on someone else’s behalf without their permission, or to interfere with the operation of the site. We may refuse service to anyone.

2. Information on This Site Is Not a Quote

Service descriptions, service areas, and any general guidance published here are for information only. They are not an offer, a price, or an arborist’s opinion about your particular tree. No price exists until we put one in writing for your property. We work to keep this site accurate but do not warrant that every detail is current or error-free, and we may change our services, coverage area, and content at any time.

3. Estimates

Estimates are free and are provided in writing before any work begins. An estimate lists the work to be performed and the price for that work. It is valid for 30 days unless it says otherwise, and it becomes a contract only when you accept it. Verbal quotes are not binding.

4. Scope, Hidden Conditions, and Change Orders

Trees hide their defects. If, after work begins, we find internal decay, embedded metal, unmarked utility lines, unstable soil, buried structures, wasp or bee colonies, or any other condition that materially changes the work or the risk, we will stop, tell you what we found, and give you a revised price in writing. No additional charge applies unless you approve it. If you decline the revision, you owe only the work performed to that point.

5. Property Access and Your Responsibilities

By hiring us, you confirm that:

• you own the property or are authorized to approve work on it, and the trees to be worked on are on your property;
• you have told us about any known underground utilities, septic systems, sprinkler lines, drain fields, invisible fencing, or property line disputes;
• you will provide clear access for trucks, chippers, and equipment on the scheduled day, and will move vehicles, and secure pets and children away from the work area; and
• you are responsible for obtaining any permit, homeowners association approval, or neighbor consent that your property requires, unless we have agreed in writing to obtain it for you.

Heavy equipment on soft ground can leave ruts and can affect lawns, driveways, walkways, and irrigation components, even when operated carefully. We take reasonable care and we clean up, but normal surface impact of this kind is not damage we can avoid entirely.

6. Scheduling, Weather, and Emergencies

Scheduled dates are targets, not guarantees. Tree work is weather-dependent, and storms move the whole schedule; we will keep you informed when a date moves. Emergency work, such as a tree on a structure or blocking access, is prioritized ahead of routine work, which may delay routine jobs. If you need to cancel or reschedule, tell us as far ahead as you can. We may charge a reasonable fee for a cancellation made after a crew has been dispatched to your property.

7. Payment

Payment is due on completion of the work unless the written estimate states other terms. We do not take a deposit for routine work. Invoices unpaid 30 days after completion may accrue interest at the lower of 1.5% per month or the maximum rate allowed by Texas law, and you agree to pay the reasonable costs, including attorney’s fees, of collecting a past-due balance. Texas law gives contractors lien rights for unpaid work, and we reserve them.

8. Workmanship and What We Do Not Warrant

We warrant that our work will be performed in a workmanlike manner, that pruning will follow ANSI A300 standards, and that we will correct defective workmanship reported to us within 30 days of completion. We cannot and do not warrant the biological outcome for any living tree. Trees are living organisms exposed to weather, disease, insects, drought, and soil conditions we do not control. We do not guarantee that a trimmed tree will survive, that a treated tree will recover, that a preserved tree will not later fail, or that a ground stump will not regrow suckers. Except as stated in this section, and to the fullest extent Texas law allows, we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

9. Insurance

We carry general liability insurance and, where required, workers’ compensation coverage. A certificate of insurance is available on request before work begins. Damage caused by our negligence should be reported to us in writing within seven days of the work so we can inspect it and involve our insurer.

10. Limitation of Liability

To the fullest extent permitted by Texas law, our total liability arising out of any job is limited to the amount you paid us for that job, and we are not liable for indirect, incidental, consequential, special, or punitive damages, including lost use, lost profits, or diminution in property value. We are not liable for damage caused by conditions you did not disclose, by unmarked underground utilities, by pre-existing defects in the tree or property, by acts of nature including storms and high winds, or by the later failure of a tree we recommended removing and you chose to keep. Nothing in these terms limits liability for gross negligence, willful misconduct, or bodily injury where the law does not permit a limitation.

11. Indemnity

You agree to indemnify and hold us harmless from claims arising out of your breach of these terms, your failure to disclose a known hazard or utility, work performed on property you did not have the authority to authorize, or a permit or approval you were responsible for obtaining and did not obtain.

12. Events Beyond Our Control

Neither party is responsible for delay or failure to perform caused by events beyond reasonable control, including severe weather, natural disaster, fire, power or communications failure, labor disruption, equipment failure, or government action.

13. SMS Terms and Conditions

This section is the complete terms of our text messaging program. It applies to every text message we exchange with you.

13.1 Program and sender

The program is Conroe Tree Co. Customer Care, operated by Conroe Tree Co.. Every message we send identifies Conroe Tree Co. as the sender. We do not send messages on behalf of any other company, and no other company sends messages using our number.

13.2 How you opt in

You are added to this program only by your own affirmative action. Consent is given when you check the unchecked consent box on the estimate form on this website, when you send us a text message first, or when you tell us on a call that you would like updates by text and we record that request. We do not add numbers from purchased lists, from public records, or from third parties. The person who consents must be the account holder for the mobile number, or have the account holder’s permission, and must be at least 18 years old.

Consent to receive text messages is not a condition of purchase and is not required to receive an estimate or any service from us. You can decline and still hire us, and we will simply call or email you instead.

13.3 What kinds of messages we send

Messages relate to your own inquiry or job. They include replies to your questions, confirmation that we received your estimate request, scheduling and appointment confirmations, reminders the day before a scheduled visit, crew arrival and delay notices, follow-up after the work is finished, and invoice and payment notifications. Examples of the messages we send:

• “Conroe Tree Co.: Thanks for your request. Can we come look at the pine over your garage Thursday between 9 and 11? Reply Y to confirm. Reply STOP to opt out, HELP for help.”
• “Conroe Tree Co.: Reminder, our crew is scheduled at your property tomorrow between 8 and 10 AM. Please move vehicles from the driveway. Reply STOP to opt out.”
• “Conroe Tree Co.: Storms have pushed today’s schedule. We now expect to reach you around 2 PM. Reply STOP to opt out.”

13.4 Message frequency

Message frequency varies; most customers receive fewer than 10 messages per month. Frequency depends on your job; a single estimate request generates only a few messages, and an active job generates more.

13.5 Cost

Message and data rates may apply. We do not charge you anything to receive or send these messages, but your mobile carrier’s standard message and data rates apply according to your plan. Check with your carrier if you are unsure of your rates.

13.6 How to stop messages

Reply STOP to any message from us to cancel. You may also reply END, CANCEL, UNSUBSCRIBE, QUIT, or REVOKE. We will send one final message confirming that you have been unsubscribed, and after that we will not send you any further texts. You may also ask us to remove your number by phone or by email using the contact details below. If you opt out and later want messages again, reply START or ask us, and we will re-enroll you.

13.7 How to get help

Reply HELP to any message and you will receive a reply identifying Conroe Tree Co., our contact details, and how to opt out. You can also reach a person directly:

Conroe Tree Co.
Conroe, TX 77301
Send us a message
Call Now

13.8 Carriers and delivery

Message delivery depends on your mobile carrier’s network and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Neither are we responsible for a message that a carrier delays, blocks, or fails to deliver, or for messages missed because your handset was off, out of coverage, or out of storage. If a matter is urgent, call us rather than relying on a text.

13.9 Privacy of your number and your consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Your number and your consent record are used only by Conroe Tree Co. to message you about your own estimate or job, and are handled as described in our Privacy Policy.

13.10 Changes to the messaging program

We may update these SMS terms. If we materially change what kinds of messages we send, we will obtain your consent again rather than relying on consent you gave for something else.

14. Governing Law and Disputes

These terms are governed by the laws of the State of Texas, without regard to conflict of law rules. Any dispute will be brought exclusively in the state or federal courts located in Montgomery County, Texas, and both parties consent to that venue. Before filing anything, both parties agree to first give the other written notice describing the dispute and 30 days to resolve it, and to attempt mediation in Montgomery County in good faith. Nothing here prevents either party from seeking relief in small claims court.

15. General

If any provision of these terms is held unenforceable, the rest remain in force. Our failure to enforce a provision is not a waiver of it. These terms, together with your written estimate and our Privacy Policy, are the entire agreement between us and supersede any prior discussion. You may not assign your rights under an accepted estimate without our written consent.

16. Changes to These Terms

We may revise these terms and will update the effective date above when we do. Work already accepted is governed by the terms in effect when you accepted the estimate. Continuing to use this site or our services after a change means you accept the revised terms.

Last updated: September 2, 2026